Data Protection and Security

Your data is stored on EventX servers in a dedicated database instance. For international customers, EventX servers are currently hosted on multiple Amazon Web Services (AWS) data centers. If you are located in and accessing our services from the mainland China, your data is hosted on Alicloud data centers.

As a customer of EventX, you own and control your data. We do not use your data for anything other than providing you with the service to which you have subscribed. As a service provider, we do not scan your email or documents for advertising purposes.

Yes. Sensitive customer data is encrypted at rest and when traversing over public networks.

Yes. All data will be backed up on our secure servers regularly to minimize the potential risk of data loss.

We update our host servers to the latest security standard as soon as updates are available and reasonably practicable to avoid any vulnerabilities.

Upon your request or when you delete your account, we will remove your data of from our servers permanently save as some of your personal information to satisfy regulatory requirement and our other obligations.

Our employees and third party service provider will have access to your data on a need-to-know basis for the purposes of providing you our services and operating the business of EventX. All access to the operating system requires secure authentication.

Yes. Our API can be accessed only through approved user credentials or a user-revocable token.

You must immediately notify us upon becoming aware of any possible data leakage, unauthorised access of your account or other security breach and you shall act in your best endeavour to mitigate the loss from the abovementioned data security incident.