EventX software is designed to address event localisation needs, not only language localisation possible, but also the attendee engagement habits taken into consideration. Participants in China are used to read Chinese communication materials. Registration forms and communication emails in their familiar language (Simplified Chinese) and is a sure way to attract more registration and increase engagement.
Event online accessibility is key. Due to the China Firewall issue, the event registration page hosting must have the necessary internet speed, connectivity, and availability in order for users in China to access the site. Clarion Event switched on the China accessibility feature on EventX platform which the platform would handled the issue and made things available without extra effort required by the organiser. Same as the email deliverability risk when sending event emails to China attendees, organiser simply turned on the China email feature, which means telling the platform to send out emails to China email domains using China local email server, in order to increase the deliverability.
EventX team is equipped with the expertise serving global customers. We offer multilingual customer support services to optimise communication efficiency and effectiveness. Clarion Event team and EventX team worked closely to troubleshoot any arised questions and conducted product training smoothly. EventX team also shared event knowledge and helped set up China ticketing tax handling (give out “Fapiao”, the legal receipts issued by Chinese Tax Bureau to China purchasers).